This web page represents a legal document that serves as our Terms of Service and it governs the legal terms of our website, www.AustinsMaidService.com, sub-domains, and any associated web-based and mobile applications (collectively, “Website”), as owned and operated by Austin’s Maid Service©.
Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Service, along with our Privacy Policy, any mobile license agreement, and other posted guidelines within our Website, collectively “Legal Terms”, constitute the entire and only agreement between you and Austin’s Maid Service©, and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. We may amend our Legal Terms at any time without specific notice to you. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them. Therefore, it is important for you to periodically review our Legal Terms to make sure you still agree to them.
By using our Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Website. If you have already accessed our Website and do not accept our Legal Terms, you should immediately discontinue use of our Website.
Definitions
The terms “us” or “we” or “our” refers to Austin’s Maid Service©, the owner of the Website.
A “Visitor” is someone who merely browses our Website, but has not registered as Member.
A “Member” or “Customer” is an individual that has registered with us to use our Service.
Our “Service” represents the collective work provided for a customer in relation to cleaning their home or property.
A “User” is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content”.
Legal Compliance
You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Website. Austin’s Maid Service© reserves the right to investigate complaints or reported violations of our Legal Terms and to take any action we deem appropriate, including but not limited to cancelling your Member account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.
Intellectual Property
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.
Links to Other Websites
Our Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. Austin’s Maid Service© has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.
General Terms
Our Legal Terms shall be treated as though it were executed and performed in Texas, United States, and shall be governed by and construed in accordance with the laws of Texas, United States, without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content in our Website conflicts or is inconsistent with our Legal Terms, our Legal Terms shall take precedence. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of Austin’s Maid Service© under our Legal Terms shall survive the termination of our Legal Terms.
Billing
Credit and Debit cards are approved forms of payment for service. Austin’s Maid Service© does not accept Cash or Checks under any circumstances.
Processing credit or debit payment will take place immediately following all appointments. Austin’s Maid Service© reserves the right to use billing information provided by customer at any point after services to pay for any unpaid or overdue invoice(s).
Invoices aged over 90 days will be sent to collections.
100% Clean Guarantee Terms
If you notice anything at all that was missed or not done to your satisfaction listed on our cleaning checklist within 24 hours of the cleaning being performed we will immediately schedule a time to return to your home at no charge and ensure any and all items are 100% cleaned. It’s that simple.
We do not provide refunds or discounts for cleanings performed that have items on our cleaning checklist that a customer claims are missed. We will happily return to the home at no charge and address any concerns in a timely manner to ensure your satisfaction. It is the customers responsibility to notify Austin’s Maid Service© within 24 hours of the cleaning of any aspects of the cleaning that were not done to their satisfaction to qualify for the 100% clean guarantee. We cannot be responsible for things that might happen in the home days or weeks after the initial cleaning was performed.
Cancellation Terms
All weekday appointments canceled within the 24-hour window of your scheduled appointment will be subject to a $50 cancellation fee per cleaner scheduled. Saturday appointments are non-refundable in the event you need to cancel you will be charged the full cleaning amount. If you cancel your scheduled cleaning with more than 24 hours notice to your scheduled appointment you will be refunded 100%.
Understand that when we book an appointment we are blocking off a good portion of your cleaners day dedicated to your property and cannot just send them somewhere else in the event you cancel with less than 24 hours notice.
Customers do not need to be present for their cleaning to take place and oftentimes we can make other arrangements that allow you to keep your appointment.
Please call and speak with one of our representatives to discuss your situation if you have any questions.